Two Decades of Technology

Today officially marks 20 years of being in Business. I started when Windows 2000 was the bane of everyone’s existance and Windows ME had the dumbest security hole. If you hit Cancel on the Screen Saver Password Prompt it would let you in!

My business has been through a lot of changes but Customer Service is Number 1!

What was life like for you 20 years ago?

Thought Leadership

Where do I start?

I had a call today with someone who was trying to redo their internal company web page for their department and the question came up at the end of our discussion “Where do I start?”

Well, actually it is quite easy. You start the same way you start a research paper. What is your objective?

The purpose of your web page or website should be defined before you begin. What are you trying to accomplish? Are you trying to share some information? Are you trying to sell something? Everything after that should tie back to the objective. If it does not, then either you have gone astray on your course or your objective needs to be revised or rewritten.

Too many times I have seen people start out their rebuild with the redesign. Yes you should keep your website fresh and hip with the times but if it doesn’t make sense, it doesn’t matter how good it looks. They bogged down in the details, the colors, the with wireframes, and waste precious project time on that so in the end everything has to be rushed to hit the deadline. After this point, you can work on your organization (menu/navigation) then your content and finally your look and feel design.

Better Call I.T. Tech Tips

Video Conferencing Etiquette

With Video Conferencing platforms such as Zoom becoming the norm for communications during the pandemic these days, I thought I would put some pen to paper of the basics of Video Conferencing Etiquette.

“Alright, Mr. DeVille, I’m ready for my close-up.”

Get Ready, Get Dressed.

Even my business coach was unimpressed with my choice of wardrobe on our last Zoom call. I was wearing a T-Shirt and Jeans. My first thought was, ‘Hey! At least I put on pants!’ He reminded me how much people judge you by how you look and how you present yourself. This is true in both in person as well as in Video Conferences. From then on, I dressed appropriately for each meeting as though I was going to attend it in person.

Silence is Golden

And Duct Tape is Silver.

Evey time I join a call, I IMMEDIATELY put myself on mute. I leave myself on mute the entire time until either I am called on, it is my turn to talk, or I plan to be the next person to speak. Why? Well it is distracting to hear anything that may go on in your background (the dog, the kid, the doorbell, the fan, sirens, car horns, etc.). Whenever I am on the phone with my offshore colleagues I regularly hear the busy streets of Mumbai behind them on the other end of the call. I was on a call with someone who was a MAJOR mouth breather and had to mute her several times during the call so we everyone could hear me speak to the class. So, keep yourself on mute. Teams and the latest version of WebEx have the function to turn yourself on mute AFTER you connect your audio setup and BEFORE you join the call. What a blessing.

Smile, you are on Candid Camera

While we love to “see” everyone in a meeting, it may not always be appropriate. I was on a dress call for an upcoming rebid presentation that the client wanted done over Video Conference. The person who was presenting the power point for the group also had his camera on. While he was not the one speaking the whole time, he was the one who wanted this control. This is totally fine way to do it this way so that people do not need to “pass the ball” around the room with different slide decks and waste time in the transition, this also helps with the flow of the presentation. The problem was he spent the ENTIRE time pacing and fidgeting during the presentation. Even the VP who was on the call had to bring it up as a problem. His response, of course, was he would not have his camera on during the actual presentation the next day but still…it was DISTRACTING. I do have to say, if this was a dress rehearsal, you weren’t acting like it 🙂

Mind Your Background (Noise)

On a recent Zoom call we recorded for our Podcast, one of our hosts decided to put a giant American Flag up on the wall behind him (‘MURICA!). As soon as he joined the call I made sure to comment on it. There was nothing wrong with it but it made an impact on me and was worth mentioning. Plus we normally chat back and forth before the recording for sound check and warm up.

During one of our Virtual Dads Night’s Out one of the dads was commenting on some of the bottles of adult beverages on display behind him in his Home Office. They then went in to a diatribe about their preferences in adult beverages. Totally appropriate to the subject of the call but take this as a note that people see and notice what is behind you in a video call. This also holds true for any background noise coming from your end of the line. Find a quiet corner (or closet) to close the door and connect to your call. Use a headset if you have one. Even a basic phone headset will work over using the built in speakers and microphone on your computer. If you are ever in a busy place, keep yourself on mute and consider Noise Cancelling Headphones.

This is my Good Side

While most of our laptops and phones have the camera at the top, some unfortunate models have it at the bottom of the screen. With this, your video will show you from the chin up – not a good look for anyone. So keep in mind where your camera is and how you look to others when you Camera is on and you are speaking. Some folks have resorted to putting their laptop on phone books or using an external camera in order to get the best angle.

My eyes are up here

When you are speaking or listening keep in mind where you are looking. When you are speaking; think of how the News Anchors do it. Look straight at the camera and “Read the News.” You are making eye contact with the other participants without actually looking at them. (Look but try not to stare.) Glance at the screen to see your audiences reactions. While you are listening; look at the camera and do your active listening techniques (nod your head and agree, or disagree). If this is too much for you, or you plan on getting distracted checking emails (read: surfing Facebook) then turn your camera off when you are done your part of the call.

Lights, Camera, Action!

Believe it or not, your laptop and phone camera do not produce light on their own (shocker)! So make sure there is a good light source in front of you or next to you. NOT BEHIND YOU! (You will be a blocked out silhouette of yourself.) Sometimes it helps to be next to a window with natural light but a desk lamp works just as well. Put the lamp behind your laptop and point it at your face.

Slow Traffic; Keep Right.

If you are on a slow or mobile connection, this CAN AFFECT THE CALL QUALITY. Think about not using your camera, or chatting in the chat box instead of talking out loud as folks may not be able to follow you.

Thanks for reading! If you have more tips to add; please comment below!

Better Call I.T. Tech Tips

“Sure, I will Facetime you! I just finished a Zoom Call with my Class.”

Today will be Day 44 of working from home for me. It has been quite a ride. I complained about my 2 hour commute (33 miles / 1 hour each way) on March 11th and boom the next day. KARMA! I have loved my 2 minute commute (walking to my work area for the day) and being able to “get off” at the end of the day and be immediately there with my family that I love so much. It also been nice to cook a nice meal for breakfast, lunch and dinner in my kitchen.

“This is a whole new world we are living in” and “This is the new normal” are phrases I have heard a lot of these days but in reality it has been this way a while. No, I am not talking about Social Distancing and the mad rush to the stores for the most random pandemic supplies. I am taking about Video Conferencing.

It has actually been around for a while now. FaceTime was initially launched by Apple in 2010 and Zoom was founded just a year later. Video Conferencing as been a luxury that Tech Companies and Corporate America have had for a while. Mostly used to enhance the meeting experience beyond the classic phone bridge / conference call. This allowed for more “Face to Face” discussions and the ability to read the other 93% of communications (the non-verbal ones).

I have actually been surprised and frankly taken aback by how many folks are unfamiliar with Video Conferencing Technologies and the Etiquette surrounding it.

On a call with one of our Baby Boomer Executives with the Sales Team, he was asking what the right terminology of what we had was. I explained it like Kleenex is to Tissue, WebEx is to Video Conferencing Platform.

With the shift to working from home has also come the need to do Sales Presentations and Rebids over these same platforms. This has been quite a struggle for our Sales and Operations Teams. While I am doing the trainings for Cisco WebEx and Microsoft Teams, I am also adding tips and tricks to help them change from the in person style to the online style.

But this is not just the case at work. It is also happening at home. I love my Mom’s side of the family but when it comes to technology, they refuse to use it some times. (While my Dad’s side is an International bunch they have been using ICQ, PCAnywhere and BestNetCall since the inception of all those products.) We recently had our third Zoom call and it was great. We even added more extended family this time!

Being a vCIO for Small Businesses means a lot of people ask me technology questions. One of my good friends even texted me “Hey buddy, do you know anything about connecting a webcam to a smart tv with Amazon firestick for video chatting?” today.

I told him what I did last night for a video call. I did it via my phone on Facebook Messenger. Put the phone below the TV then Casted my screen to the TV so everyone could see it.

Have some thoughts to add? Comment Below!

Better Call I.T.

April Fool’s Day 2020

Google​ has put a hold on its usual April Fool’s Day plans amid the COVID-19 pandemic so here is a blast from past. The original April Fool’s Day joke from the year 2000…Mentalplex

Better Call I.T.

World Back Up Day 2020

Today is World Backup Day! Don’t be an April Fool! Back up your important documents now.

Better Call I.T.

Staying Safe Online

“Wanted to share a short video with you in hopes of helping you stay safe online. Cybercriminals like to capitalize on emergency situations, like the coronavirus, by posing as a trustworthy organization or person. Don’t be fooled. No matter how many tools and systems in place to protect data, YOU are the first line of defense. Get more tips at”


Funny: Porch Pirate Meme

I thought this one was funny.


You can use technology to help as well.

A smart camera doorbell like SkyBell, Ring or Nest Hello that notifies you a package has arrived.

You can use FedEx, UPS, DHL, USPS or Amazon to track and get alerts to the status of your package.

Amazon has lockers you can send the package to to pick up when you are ready.

You can send the packages to a friend or colleague who is home during the day.

Personal Blog

Cool Website: Street Light’s of Monroe, NC

A neighbor of ours posted this on our local nextdoor when someone complained about a street light being out. So Neat!

It is a Google Map with all the City’s Street lights on it and then they can zoom in to see if it is operational or not and then click on it to notify the city of an issue with it!

Forward Funny

FW: They walk among us…

Ever watch Jay Leno do the “JayWalkers”? Realize that half the audience are laughing at how stupid the people he interviews are; the other half are saying to themselves, “boy, those are tough questions”?







(1)  I handed the teller @ my bank a withdrawal slip for $400.00
I said “May I have large bills, please”
She looked at me and said “I’m sorry sir, all the bills are the same size.”
When I got up off the floor I explained it to her….


(2)  When my husband and I arrived at an automobile dealership to pick up our car, we were told the keys had been locked in it. We went to the service department and found a mechanic working feverishly to unlock the driver side door. As I watched from the passenger side, I instinctively tried the door handle and discovered that it was unlocked. ‘Hey,’ I announced to the technician, ‘it’s open!’ His reply: ‘I know. I already got that side.
This was at the Ford dealership in Canton, MS


(3)  We had to have the garage door repaired.
The Sears repairman told us that one of our problems was that we did not have a ‘large’ enough motor on the opener.

I thought for a minute, and said that we had the largest one Sears made at that time, a 1/2 horsepower.

He shook his head and said, ‘Lady, you need a 1/4 horsepower.’ I responded that 1/2 was  larger than 1/4.

He said, ‘NO, it’s not..’ Four is larger than two.’

We haven’t used Sears since.
(4)  My daughter and I went through the McDonald’s take-out window and I gave the clerk a $5 bill.

Our total was $4.25, so I also handed her a quarter.

She said, ‘you gave me too much money.’ I said, ‘Yes I know, but this way you can just give me a dollar bill back.

She sighed and went to get the manager, who asked me to repeat my request.

I did so, and he handed me back the quarter, and said ‘We’re sorry but we could not do that kind of thing.’

The clerk then proceeded to give me back $1 and 75 cents in change.

Do not confuse the clerks at McD’s.



(5)  I live in a semi rural area.

We recently had a new neighbor call the local township administrative office

to request the removal of the DEER CROSSING sign on our road.

The reason: ‘Too many deer are being hit by cars out here!

I don’t think this is a good place for them to be crossing anymore.’

(6)  My daughter went to a local Taco Bell and ordered a taco.

She asked the person behind the counter for ‘minimal lettuce.’
He said he was sorry, but they only had iceburg lettuce.

— From Kansas City 

(7)  I was at the airport, checking in at the gate when an airport employee asked,

‘Has anyone put anything in your baggage without your knowledge?’

To which I replied, ‘If it was without my knowledge, how would I know?’

He smiled knowingly and nodded, ‘That’s why we ask.’

Happened in Birmingham , Ala.

I explained that it signals blind people when the light is red.

Appalled, she responded, ‘What on earth are blind people doing driving?!’

She was a probation officer in Wichita , KS

(9)  At a good-bye luncheon for an old and dear coworker who was leaving the company due to ‘downsizing,’

our manager commented cheerfully, ‘This is fun. We should do this more often..’

Not another word was spoken. We all just looked at each other with that deer-in-the-headlights stare.

This was a lunch at Texas Instruments. 

(10)  I work with an individual who plugged her power strip back into itself
and for the sake of her life, couldn’t understand why her system would not turn on.

A deputy with the Dallas County Sheriffs office, no less. 

(11)  How would you pronounce this child’s name?

Leah?? NO
Lee – A?? NOPE
Lay – a?? NO
Lei?? Guess Again.

This child attends a school in Kansas City, Mo..

Her mother is irate because everyone is getting her name wrong.

It’s pronounced “Ledasha”.

When the Mother was asked about the pronunciation of the name, she said, “the dash don’t be silent.”
SO, if you see something come across your desk like this please remember to pronounce the dash.

If dey axe you why, tell dem de dash don’t be silent.
They walk among us…